Hotel Disaster Assistance Service
Hospitality is a business that doesn’t sleep – guests expect hotels to be accessible, reachable, and bookable 365 days per year. Disasters, natural or otherwise, usually strike without notice and have a tremendous short-term impact on the day to day life of people, businesses, and communities where they happen. Hotel guests and staff may need to be evacuated, future guests need to be contacted, and all calls still need to be answered. Our team of experienced service experts are here to help you ease the strain caused by these events with Intergy’s Hotel Disaster Assistance.
Benefits of the Intergy Disaster Assistance Service:
- An offsite front desk, answering phone calls on your behalf
- Proactive guest contact on behalf of the hotel
- Provide hotel management with cancellation and call back reports
- Advise displaced guests and cancel their reservations
- Assist guests with future accommodation needs at the hotel, or alternate arrangements
- A liaise between your guests and management during the recovery process
- Customized services tailored to meet the unique needs created by your situation
The International Hotel & Suites in downtown Calgary, Alberta trusted Intergy to provide a solution when they experienced flooding at their hotel. Once the hotel’s phone lines were forwarded to Intergy, we sprang into action answering all calls and contacting guests with composure, empathy, and professionalism. While we handled the phones, the hotel focused on the safe evacuation of their guests and staff.
See what Debbie Poffenroth, Director of Sales for the International Hotel Suites Calgary has to say;
“…when the flooding took out our telephone services, internet and property management system, and with limited email access, knowing that we could forward our telephone to Intergy…was of great assistance…they dealt with the high volume of calls and the clients calmly, professionally and with empathy. The daily report with the cancellations and callback requests were extremely helpful. I would have no hesitation in recommending Intergy as a disaster relief reservation service and/or customer care service to any Hotel that finds themselves off of the grid due to a disaster.”